Wayne Lapasa

Sharing my Digital Marketing thoughts one post at a time.

Tag: social media (page 2 of 3)

Why I recommend you should do a Facebook Cleanse

Today’s post focuses on social media’s largest platform online…you guessed it, yup Facebook. I joined the social network just before 2007 began and over the years I’ve learned how to use it to promote various things, highlight events and much more. In the past few years, I have used FB less as other social hubs like Instagram, Snapchat, Twitter and YouTube occupy my time. I have also come to terms that over the years, a lot has changed for me personally and professionally.

The same can be said for my friends list on there. You will have your loyal regular set of friends that you engage with…and then there are the friends who you barely keep in touch with, yet they still appear on your news feed. This past June just before I published my Graduation blog post, I did a Facebook cleanse and I strongly advise you do the same.

Reasons behind the cleanse

Let’s face it, people see and creep your activities online, yet they will never make an effort to pick up the phone or catch up with you in person.  And then there are some who just don’t even use Facebook anymore and have moved on to other social networks that they use regularly or even better…have left social media completely.  Aside from getting rid of a Facebook friend if you dated them and it didn’t work out, I’d like to highlight some of the main reasons why I did my cleanse.

You added them through a mutual acquaintance

I don’t know about you, but when I signed up to Facebook and heard that there was a 5,000 friends add limit, the 10 years younger Wayne Lapasa went out of his way to achieve that number somehow. It became a game and an obsession. Not fully understanding or utilizing Facebook properly at the time, I was adding people I had never met in real life, just for the sake of increasing my friends list number.  Maybe the younger me thought that when people saw how high my friends list was, my coolness factor or online reputation would position me as “connected.” But here’s the truth, it’s a useless vanity metric.  There is no point in adding people you that don’t know because A) they don’t really care about you and B) you don’t really care about them.

In a past life, I worked in the nightlife industry and I added just about every type of person you could think of.  I’m talking DJ’s, MC’s, club promoters, club hostesses, security guards etc.  In retrospect, it was a great way to network and legit stay connected, but here’s the thing. The shelf life in this industry is maybe five years, then the next batch of younger people take over and start to run the scene.  So what happens to my FB connects from my nightlife era?  Only a select few are still in the industry while the others are working in another profession, got married, have kids or moved out of the area. Long story short, people have drifted and lost contact. You start to realize that those connections you added over the years weren’t real friends, but just people you made money with.  But once that environment is gone and there is no genuine friendship beyond that, it’s time to get your Facebook cleanse on.

Facebook Birthday

People don’t greet you on your birthday

Every morning, FB sends you a notification about someone’s birthday from your friends list. They have created a shortcut for you to leave a greeting on their wall.  You can’t miss it, it’s very visible. It is usually good etiquette to write a quick message and go on with your day.  In my own birthday instance, 126 of 952 friends wished me a happy birthday, which was only 13% of my friends list. Guess what…none of the 126 friends were removed from my friends list but the other 826 were definitely under review lol!

Over the years I would make it an effort to send a HBD wall post even if I hadn’t kept in touch with that person, just for the sake of keeping the online friendship alive.  Well guess what, about a year ago I made a spreadsheet and listed all the names of the people who took the time to reach out to me on my birthday, so that I could return the favour when it was their time.

If you’re reading this, I don’t want you to think I’m sour about not getting birthday attention from my friends list.  But in essence, it goes back to the caliber and quality of your FB friend…are they really a friend? Do they really care about you? And do you really need them? If the answer is no, the Facebook cleanse is waiting for you.

You no longer work with that person as a colleague

There’s always a fine line when it comes to having your work colleagues as Facebook friends.  Are you comfortable enough with them seeing your personal life on there when you work with them in a professional setting?  Do you even want to see their own posts, do you really want to know more about them beyond the 9-5 grind? Or how about when you switch jobs because that last job sucked and you have no interest in being fake and keeping in touch with them?  That’s where I once was. I was so happy to move on from one of my jobs, I was smiling my last week there because I knew I was leaving a toxic work culture, with fake people and politics worst than Donald Trump at the time.

You would think it would be a sad time to leave a job after a few years, establishing what you thought were real friends beyond the business.  But you come to realize, that your bullshit radar was so high that you couldn’t be fooled.  When you get to the point where you no longer want to pretend like everything was cool with a select few people, you must make that decision. They still have access to your Facebook activity and they are there just to creep and gossip behind your back. That right there is a clear sign to cut the cord on that contact. When it reaches that stage, it almost becomes mandatory to do the Facebook cleanse.

They never engage with your posts

So we have now established that you have creepers or trolls from your friends list watching your every move.  Just to recap, over the years you might have added them and vice versa. I’m sure you know by now, once you click on the post button on Facebook, your photo/video/status message/web link is shared with your friends network. They see everything.  But it can really be tricky to narrow down their reaction to the post. It’s no secret that the most reactive FB posts are milestone moments in time, such as finishing school, getting engaged, getting married and child birth.

Sure, you will have your regular set of commenters and likers who support whatever your posts are, but then you have your dark social friends. They are the ones who see the content, yet never dare to comment, like or engage. It is likely they have taken the conversation offline or screenshotted your content and converse through the DM or non traceable platforms.  These are the troubling ones, because it goes back to the quality of the friend…are they a real one or are they fugazi? What gives? Are they too cool to say something? Do they dislike you that much but don’t pull the trigger on removing you as a friend because they lose access to snoop on your personal life? There are more factors involved but you can see where I am going with this.  If you have a large group of people on your friends list who don’t engage with your posts, it’s a definite sign that the Facebook cleanse is necessary.

Final Thoughts

What I want people to take away from this blog post is that no, I am not a bitter person ranting about so called digital friends.  Facebook will never define me…but instead I can tell the difference on what a true friend is and who’s just an acquaintance. I loved Facebook, because it was initially the first social network that reconnected you with old contacts, better than any other previous social site could do.  If used properly, it is a communication tool that can reach the masses. But then you have others who just over broadcast their lives way too much. You’ve probably hit the ‘Unfollow’ button a few times in your Facebook lifetime, trust me I have.

Even millennials shy away from FB these days because their own parents have finally caved in and wanted to be a part of the Facebook conversation. With that comes a loss of privacy – even on a network like FB, the younger target audience will flock to another social media tool to maintain their level of secrecy from others viewing their activities…but that’s another blog post story in itself.

We all have our own trusted circle of friends, from family, school, work environments, extra curricular activities, etc.  And then you have distant connections that have just simply lost touch with, moved on, had a disagreement/fight or really had no care in the first place to begin with. Part of my reasoning for doing the Facebook cleanse was because I didn’t want people on my Facebook list to know what I am currently up to.  Five months removed from my FB cleanse, I feel great about it, no regrets.  I weeded out contacts I no longer have interest for and am OK with not knowing what happens to them in the future.  I am certain I have been on the tail end of cleanse removals by my own friends list, but that’s cool…to each their own.

10 years ago, being on Facebook was all about reaching and touching as many people as possible – even if you didn’t know them. Now a days, I barely use FB (but still use other social networks) and carefully choose what I share on there.  I have grown and learned to not easily trust others. The same qualities in people you see online, do not necessarily translate into real life. People come into your life, take advantage of your generosity and feel entitled. But then you have others who are genuine, appreciative and grateful for your help, your time and simply, your friendship. Those are the type of friends I want to surround myself with. Thank you, Facebook cleanse.

Facebook Cleanse

Never Judge A Book By It’s Cover…R.I.P. Rich Piana

Rich Piana

Rich Piana, Toronto Pro SuperShow 2017

A few days ago, controversial body builder and social media star Rich Piana, known as @1dayumay passed away. The story about this picture I took with him is that even though it was just taken three months ago, I had no idea who he was.  I dragged my friend Mike to come downtown with me to the @toprosupershow, a well known fitness industry weekend event in Toronto.  To be honest, I actually wanted to meet a fitness model which I did and also to just walk around the expo and check out the surroundings.

“Whatever It Takes” was his mantra.

Rich Piana’s booth generated the most amount of fan fare interest.  Now if you see this guy from the outside, he’s extremely large looking and he’s tatted up to the gulls.  He had quite the presence.  I was like “Mike, who is this guy?.” He was like “You paid for my entrance and dragged me out to this and you have no idea who this guy is?  Even I know who he is!” Lol.  You should have seen the line up for this guy, well over a thousand plus people that weekend wanted to meet him, take pictures with him, sign merchandise and pick his brains about the fitness industry.  So for just about an hour or so, I too lined up and had a brief chat with him.

You only get once chance to make a first impression.

What I recall about meeting him that day, was that he had a personality behind that big frame of his.  And the reason why  the line ups were so long for him was because he actually took the time to meet and talk to each person who wanted to see him. That is a sign of someone who know’s their self worth and what an influence they are to the public. When I got home, I Google’d more about who he was and what was the hype about him.  The real appeal that I witnessed about Rich was his transparency and sincerity when interacting with the people. Yes, he previously admitted to steroid use and yes there was probably an addiction or desire to achieve a certain size in his physique.  But what’s amazing about him is that while he did not hold back in his transgressions, it was his open honesty with his audience that was his true major appeal. He eventually became one of the most profitable bodybuilding stars in the industry while growing his brand through social media.

Although I just met him briefly, I witnessed what a larger than life personality he was.  He meant a lot to so many aspiring people in the fitness industry.  It’s very easy to judge a book by its cover.  But in Rich Piana’s case, I couldn’t do that to this man. You only get once chance to make a first impression and he did that with me. Rest In Peace Rich.  My thoughts and prayers go out to your family, your GF @c_no5 and the @5percentnutrition team.

Social Media King

Rich Piana’s consistent promotion of his businesses on social media helped grow his name and brand in just a few short years.  You can relive some of his work through his popular YouTube channel.  Check out some interesting Sysomos stats during the week of his death on August 25, 2017.

Rich Piana Death Instagram Stats

Rich Piana Death Instagram stats, well over 3,000+ mentions on IG

Rich Piana Death Twitter Stats

Rich Piana Death Twitter Stats

Rich PianRich Piana Death Twitter Statsa Death Twitter Stats

Rich Piana Death Twitter stats, with over 4,000+ mentions on Twitter

Sentiment on Rich Piana's Death

Sentiment on Rich Piana’s Death was met with mixed reaction

Most ReTweeted on Rich Piana's Death

Most ReTweeted stats on Rich Piana’s Death

What Was It Like Being Back In School After 12 Years?

Today’s post is going to be a little different than some of the posts you’ve read here.  For those who are visiting this site for the first time…Welcome!  I am going to recap my decision to go back to school, the factors that triggered it, my experiences being back in a classroom and what’s next on my plate.

Why I Went Back

In the spring of 2016, I was in the final stages of securing a new job with an emerging tech company.   At this time, I was back again working in the dairy industry, unchallenged and unmotivated.  I returned there after being laid off from a digital marketing company.  While I was very keen in getting back into the digital world, my gut instinct was telling me to hold off.  The title role was a client success specialist and I just felt like I wanted something more specific.  If you have ever been in a position where you took a job just for the money and you knew you’d still be unhappy – well that was where my head space was at.

For those who know me, I am willing to put the work in and bust my tail off if I believe in whatever the concept/idea/value is.   So in between interviews, I started Googling the idea of upgrading my education, to strengthen my resume as well.  My position was if I was going to make a commitment and go back to school, it had to be something that would fit my schedule, that had an interesting curriculum and that I would genuinely enjoy.

After a series of e-mails exchanged with one of the program coordinators at Seneca College, I decided now was the time to make the leap.  On April 22, 2016, I contacted the employer who offered me the client success specialist position and declined.  I now made the commitment to enroll in a one year, post grad certificate in social media, the first of its kind offered in the GTA.

College vs. University

The thought of being back in a classroom after a 12-year absence was going to be interesting.  Some of the questions I asked myself was, could I handle this?  Could I keep up with the other students?  Would I be the oldest fart in the room?  It was an intense, eight month course load that covered all aspects of social media and digital marketing.  After the first six weeks into the semester, I settled in pretty nicely and felt confident that I would be able to complete this program.  Looking back on my time in York University, I felt a four-year program was too long.  You would have theatre sizing classes that would fit as large as 500 students, yet you would only know maybe 25-30 of them in your tutorial classes.   What I liked about college was that we were the same 20-25 person class for the entire calendar year.   In university, almost all of the teachings were theoretical, which in my own theory is useless because you need practical knowledge in the real working world.  Thanks to Google, Wikipedia and so on, you can search for that theoretical information at any time and educate yourself.

Having the opportunity to work in group projects and do presentations in college was also very refreshing.  I welcomed that with open arms because university didn’t provide much opportunities in that aspect.  In addition, while assignments were submitted in printed paper at York, for this program they were all submitted online.  I remember back in the day, maybe one or two students in the room had a laptop.  That was considered luxury.  Taking notes on a paper pad was the norm.  Today, everyone in the class is equipped with some sort of technology whether it be a laptop, tablet or even a smartphone.

#SenecaSoMe aka SMD

#SenecaSoMe aka SMD

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Online Survey: Shoe Industry using Celebrities vs. Athletes

Sneaker companies historically have signed athletes to endorsement deals, including the creation of their own signature line.  The most recognized shoe pitchman in the industry’s history is Michael Jordan, a winner both on the court and at retail.  Despite being retired, he is a prime example of an athlete endorser continuing to sell well thanks in large part to his image and nostalgia factors.   The challenge today is to keep his Jordan Brand relevant to new customers who recognize him more for a crying meme than his legendary accomplishments.

Generally, when a shoe product launch rolls out, within 6-8 months the sneaker becomes discounted and loses its appeal.  The new marketing approach these days is utilizing non-athletes from different entertainment genres to use their social influence and appeal to move product.  Recent success stories such as Kanye West, Drake, The Rock and Kevin Hart have demonstrated their star power with sneaker apparel selling out at record numbers.  There is a new influence shift in how shoes are marketed, advertised and endorsed.

Executive Summary

An Internet Marketing Research study was conducted to determine who the next celebrity should be chosen for shoe marketers to drive new business for upcoming sneaker releases.  The study also gathered sentiment from respondents to find out whether a celebrity or an athlete played a role in the consumer’s purchase decision.  From March 1 to April 1, 2017, an online survey was sent to 58 participants via Facebook, Twitter, WhatsApp and SMS/text message formats.

In total 15 questions were prepared, focusing on consumer purchase habits, product pricing and who the next celebrity should be chosen to sell their own shoe.  Through a series of more qualitative questioning and less quantitative thinking, it was determined that actor Mark Wahlberg would be the next ideal candidate for a shoe company to invest marketing dollars for a future shoe release.  He was likely selected based on his well known fashion style habits, constantly color coordinating outfits with his footwear.   The secondary question that this research study wanted to find out revealed that 59% of respondents said that it did not matter if a celebrity or athlete was promoting the product, they were viewed as the same influential marketer regardless.  Consumers also stated that a celebrity endorsed shoe should not cost more than an athlete endorsed shoe, which is the current trend in today’s marketplace.

Recommendations suggested were a focus group study to gather additional information and identify micro and macro key influencers through conversational and influencer listening sessions.  Overall, the survey helped gain valuable insight for shoe marketers to understand which celebrity to invest in and to also better understand consumer purchasing patterns.

Defining the Problem

  • Identify the next celebrity who is influential enough for a shoe company to invest in
  • Examine whether a celebrity/athlete endorsement has any affect on a consumer purchasing decision

Stakeholders involved:

  • Customers – They are the primary target audience to purchase the product
  • Athletes – Original primary endorser, additional income stream affected
  • Celebrities – The new social influencer in the shoe industry, new income stream possibility
  • Fashionistas/Bloggers – Looking for additional content to publish, discuss, curate and create engagement
  • Shoe companies – Creator of the product, looking to generate sales / profit
  • Sneaker retailers – They are carrying the product and provide showroom to the product

Research Design

  • Online survey produced via Google Forms – https://goo.gl/forms/6ICsX0PyqLCYsHFO2
  • 58 people participated (43 Male, 14 Female, 1 undeclared)
  • 15 total questions
  • 10 Qualitative questions / 5 Quantitative questions

Fielding

The survey was dispersed through the following portals from March 1, 2017 – April 1, 2017:

  • Friends & family
  • Facebook
  • Twitter
  • WhatsApp
  • Text message (SMS)

Selected Data Analysis

Some interesting consumer insights here is that the second highest percentage result was 57% stated that they purchase shoes from outlet stores.  This confirms that consumers are willing to wait for a shoe release to drop in price – even if that means waiting for an out of season product to be sent to the outlet shops for a discounted price.

Nearly 30% and 25% polled that style and comfort are instrumental factors over performance (3%) and price (4%).  The consumer values more visual aesthetics over the actual performance features the shoe can offer.

From a visual communications standpoint, 75% of respondents preferred Instagram as their main social channel for shoe information.  Marketers do an excellent job with image composition (i.e. knolling shot) that promote and create interest for product releases.  Facebook scored higher by 4% over blog sites, but the reality is that those posted links are most likely being shared from blog articles, which provide more in-depth production information.

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How do you measure a great Social Influencer?

Personal Influencer definition

An influencer is a person who is knowledgeable and credible, with a leadership voice that encourages others in their decision making.  In order to understand what makes a great social influencer, it’s important to list a few online social platforms that help identify key influencers.

Social Scoring Platforms

Klout is a grading score system from 1-100, that combines various social media accounts of a user and provides a ranking through their analytics system. The main key factors they consider in scoring are: online activity, how often your messages are amplified by others and how others perceive your influence.

Klout

Pros Cons
–          The higher your Klout score can position you as a valuable influencer

–          Can help recruiters and HR review talent personnel for hire

–          Higher score can lead to free product giveaways from companies

–          Klout scores can be gamed

–          Algorithm system they use is not consistent

–          Their metric measurements are secretive

–          Useless for those not interested in Digital Marketing

Klout’s scoring platform should not define the intelligence of an individual (example: Sam Fiorella being overlooked for a job because of a low Klout score).  The way they capture information to determine their scoring system is not consistent.  How they determine one person’s score is not a full representation of what that person’s true credentials are.  Not recommended.

Kred provides two scores to a user which are known as influence and outreach. A recognized competitor to Klout, they provide an open source on how they collect their raw data in their scoring approach.  Points score can increase when multiple people engage with your content.

Kred

Pros Cons
–          Provides a secondary score (Outreach)

–          Better detailed dashboard, broken down into categories like social mentions, community influence, 30-day follower trends

–          Open collection data methods

–          Too much data offered

–          Accuracy of top influencer reports are questionable

–          Collects information of users and sells them off to advertisers

Kred offers some great value and would be recommended to identify influencers for brands.  They have a breakdown of various metrics, segmented and targeted – this information is a goldmine for brands.   The only alarming drawback for consumers is that Kred acts more in a consultancy role by taking their information and selling them to advertising companies.

Brandwatch focuses on the 3 A’s (Activity/Audience/Authority) to calculate their scores.

Brand Watch

Pros Cons
–          Reliable resource tracker for Twitter

–          Focus more on relevance and insight

–          Assists smaller businesses with reaching larger audiences at affordable rates

–          Originally collected data only from Facebook, Quora, Twitter, LinkedIn

–          Formerly PeerIndex now merged with Brandwatch, could mean too much data becoming overwhelming

–          B2B product geared for marketers

Brandwatch has value for both brands and users themselves.  They allow the user to control certain aspects of the data in their profile account.  They also provide information to the user on which brands have their information.  Another reason why Brandwatch differs from Klout and Kred is that they get away from the egocentric influence.  They have removed the search function to see other people’s scores.

Do Social Scoring Platforms have a negative impact on social engagement?

Yes, Social Scoring Platforms put the wrong emphasis in their grading of social profiles.  There are some factors that just can’t be measured, regardless of what algorithm they come up with.  There is an intelligence behind the individual that is not measured by the social scoring platform and it can have a shameful projection for others.  A person should not solely be evaluated for how high or how low their social score is.

There is more to that person that what a computer defines their score.  The system is flawed and can be gamed.  It can be misled and ultimately produce some obscure scoring number that isn’t reasonable.  What would our world look like if human resource departments relied on a person’s social media score to hire them?  Imagine having people in powerful positions who are not educated or experienced enough to handle the regular rigors of the job, yet they were hired because their Klout score was 89?   It makes no sense.  Until they can come up with a scoring process that is more accurate, society should not depend on them at all.

Two Social Influencers making a lot of noise

Dwayne “The Rock” Johnson is a former professional wrestler turned successful full time actor.  A major part of his appeal is his ability to connect with his audiences, whether it be in the ring or on the big screen.   He represents the ideal public persona who embraced social media at a time when actors shied away from it, not realizing the potential it could bring.  His three main social channels of Facebook/Instagram/Twitter have a combined total of 144.7 million followers.

He is regarded as a social influencer not solely for just giving his followers behind the scenes access to his film projects.  But rather instead, he promotes positive inspirational messages with a healthy active fitness lifestyle.   Whether it’s sharing an embarrassing story of himself in his teenage years, or getting up at 4am to start his day with intense cardio, he continues to stay in touch with his audience by being transparent and authentic.  He has been using social media consistently for the past five years.  Recently Johnson branched off into the world of digital with a YouTube channel, recognizing the platform as new media to tell more stories.

Brands The Rock has yet to work with that would be a good look: Any high-end fashion designer.  He has reached this A-lister status but continues to use a private stylist.  His appeal in the fashion world would increase even more.  Another brand he could help with their audience is the headphones market, like Beats.  He is constantly in the gym and promoting head gear seems like a likely union.

Kanye West is a 21-time Grammy award winning producer and rapper.  In recent years his social influence has branched out into the world of fashion, where his trend setting styles are photographed regularly by the media/paparazzi.  In 2013, Kanye left designing shoes with Nike after a royalty dispute and joined rival Adidas.   His departure from the biggest shoe brand in the world did not have any affect on him setting up shop with a competitor, his audience followed.  Since 2015, an even bigger demand was created where people would camp out for days attempting to purchase his Yeezy brand.  West entered the apparel industry competing with more experienced brands, but his product line continues to sell out at record numbers.  His shoes currently sell for over three to four times the market value on the resale market.  From a streetwear consumer perspective, West has dethroned the Air Jordan brand.

Regardless of public opinion on his marriage to a socialite, the bottom line is that Kanye moves product.  He might have built a reputation for his media tirades, but he continues to be an in-demand commodity.   His music is still influential in the urban market despite being overshadowed by his amplified celebrity status.  Without a doubt, Kanye West is bigger than a social influencer, he is a cultural influencer of the moment.  Does his anger get mistaken for his passion and drive? It’s possible and debatable.  For someone of his popularity who uses Twitter as his only platform to communicate with his audience, speaks volumes about his staying power.

A brand Kanye West could help influence one day would be Rolex.  The aura and appeal of Rolex in hip-hop culture goes back many decades.  The artist in Kanye is similar like Rolex in the sense that they both create timeless products.  If the green light to design his own watch was granted, the collaboration would probably be one of the most sought after time pieces in the world.  The merging of two iconic brands would have a large appeal on both urban and mainstream culture.

Resources

Ahmed, Tufayel. “Dwayne Johnson Is Changing Hollywood, One Social Media Post at a Time.” Newsweek. IBT Media, 11 Mar. 2016. Web. 31 Jan. 2017. <http://www.newsweek.com/dwayne-johnson-changing-hollywood-one-social-media-post-time-436028>.

Boris, Cynthia. “The Pros and Cons of Using Klout and Kred for Hiring.” Entrepreneur. Entrepreneur, 28 Mar. 2013. Web. 31 Jan. 2017. <https://www.entrepreneur.com/article/226184>.

Brown, Danny. “Why MyPeerIndex Is a Major Step Forward for Social Scoring.” Danny Brown. Danny Brown, 27 Sept. 2013. Web. 31 Jan. 2017. <https://dannybrown.me/2013/09/24/mypeerindex-social-scoring-transparency/>.

Butcher, Mike. “Social Influence Startup PeerIndex Acquired By Brandwatch in Cash/Shares Deal.” TechCrunch. TechCrunch, 17 Dec. 2014. Web. 31 Jan. 2017. <https://techcrunch.com/2014/12/17/social-influence-startup-peerindex-acquired-by-brandwatch-in-cashshares-deal/>.

“Celebrity Marketing | What Is Celebrity Marketing?” Celebrity Marketing | What Is Celebrity Marketing? Marketing Schools, n.d. Web. 24 Jan. 2017. <http://www.marketing-schools.org/types-of-marketing/celebrity-marketing.html>.

Fiorella, Sam, and Danny Brown. “3-4.” Influence Marketing: How to Create, Manage, and Measure Brand Influencers in Social Media Marketing. Indianapolis: Que, 2013. 44+. Print.

“Kred Influence Measurement.” Wikipedia. Wikimedia Foundation, n.d. Web. 31 Jan. 2017. <https://en.wikipedia.org/wiki/Kred_Influence_Measurement>.

Steers, Natalie. “Influencer Marketing: Klout vs Kred vs PeerIndex.” MyCustomer. MyCustomer, 15 Mar. 2012. Web. 31 Jan. 2017. <http://www.mycustomer.com/marketing/strategy/influencer-marketing-klout-vs-kred-vs-peerindex>.

Steers, Natalie. “Influencer Marketing: Klout vs Kred vs PeerIndex.” MyCustomer. MyCustomer, 15 Mar. 2012. Web. 31 Jan. 2017. <http://www.mycustomer.com/marketing/strategy/influencer-marketing-klout-vs-kred-vs-peerindex>.

Strong, Frank. “Confluence: Kredibility, Social Scoring and Marketing.” Sword and the Script. Sword and the Script, 18 Mar. 2014. Web. 31 Jan. 2017. <http://www.swordandthescript.com/2013/01/kred-marketing-social-scoring/>.

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