Wayne Lapasa

Sharing my Digital Marketing thoughts one post at a time.

Tag: social media marketing (page 1 of 2)

Online Survey: Shoe Industry using Celebrities vs. Athletes

Sneaker companies historically have signed athletes to endorsement deals, including the creation of their own signature line.  The most recognized shoe pitchman in the industry’s history is Michael Jordan, a winner both on the court and at retail.  Despite being retired, he is a prime example of an athlete endorser continuing to sell well thanks in large part to his image and nostalgia factors.   The challenge today is to keep his Jordan Brand relevant to new customers who recognize him more for a crying meme than his legendary accomplishments.

Generally, when a shoe product launch rolls out, within 6-8 months the sneaker becomes discounted and loses its appeal.  The new marketing approach these days is utilizing non-athletes from different entertainment genres to use their social influence and appeal to move product.  Recent success stories such as Kanye West, Drake, The Rock and Kevin Hart have demonstrated their star power with sneaker apparel selling out at record numbers.  There is a new influence shift in how shoes are marketed, advertised and endorsed.

Executive Summary

An Internet Marketing Research study was conducted to determine who the next celebrity should be chosen for shoe marketers to drive new business for upcoming sneaker releases.  The study also gathered sentiment from respondents to find out whether a celebrity or an athlete played a role in the consumer’s purchase decision.  From March 1 to April 1, 2017, an online survey was sent to 58 participants via Facebook, Twitter, WhatsApp and SMS/text message formats.

In total 15 questions were prepared, focusing on consumer purchase habits, product pricing and who the next celebrity should be chosen to sell their own shoe.  Through a series of more qualitative questioning and less quantitative thinking, it was determined that actor Mark Wahlberg would be the next ideal candidate for a shoe company to invest marketing dollars for a future shoe release.  He was likely selected based on his well known fashion style habits, constantly color coordinating outfits with his footwear.   The secondary question that this research study wanted to find out revealed that 59% of respondents said that it did not matter if a celebrity or athlete was promoting the product, they were viewed as the same influential marketer regardless.  Consumers also stated that a celebrity endorsed shoe should not cost more than an athlete endorsed shoe, which is the current trend in today’s marketplace.

Recommendations suggested were a focus group study to gather additional information and identify micro and macro key influencers through conversational and influencer listening sessions.  Overall, the survey helped gain valuable insight for shoe marketers to understand which celebrity to invest in and to also better understand consumer purchasing patterns.

Defining the Problem

  • Identify the next celebrity who is influential enough for a shoe company to invest in
  • Examine whether a celebrity/athlete endorsement has any affect on a consumer purchasing decision

Stakeholders involved:

  • Customers – They are the primary target audience to purchase the product
  • Athletes – Original primary endorser, additional income stream affected
  • Celebrities – The new social influencer in the shoe industry, new income stream possibility
  • Fashionistas/Bloggers – Looking for additional content to publish, discuss, curate and create engagement
  • Shoe companies – Creator of the product, looking to generate sales / profit
  • Sneaker retailers – They are carrying the product and provide showroom to the product

Research Design

  • Online survey produced via Google Forms – https://goo.gl/forms/6ICsX0PyqLCYsHFO2
  • 58 people participated (43 Male, 14 Female, 1 undeclared)
  • 15 total questions
  • 10 Qualitative questions / 5 Quantitative questions

Fielding

The survey was dispersed through the following portals from March 1, 2017 – April 1, 2017:

  • Friends & family
  • Facebook
  • Twitter
  • WhatsApp
  • Text message (SMS)

Selected Data Analysis

Some interesting consumer insights here is that the second highest percentage result was 57% stated that they purchase shoes from outlet stores.  This confirms that consumers are willing to wait for a shoe release to drop in price – even if that means waiting for an out of season product to be sent to the outlet shops for a discounted price.

Nearly 30% and 25% polled that style and comfort are instrumental factors over performance (3%) and price (4%).  The consumer values more visual aesthetics over the actual performance features the shoe can offer.

From a visual communications standpoint, 75% of respondents preferred Instagram as their main social channel for shoe information.  Marketers do an excellent job with image composition (i.e. knolling shot) that promote and create interest for product releases.  Facebook scored higher by 4% over blog sites, but the reality is that those posted links are most likely being shared from blog articles, which provide more in-depth production information.

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Using Sysomos to find social data…like Beyoncé’s Pregnancy

When Beyoncé makes an announcement…

Beyoncé is one of the world’s most famous celebrities in the world.  Entertainer extraordinaire.  22x Grammy award winner.  Fashionista. When she makes any announcement, her audience and news outlets report it.   The Queen B has been known to do things differently like her self-titled 2013 album released without any marketing promotion.

In a previous era where stars would send out a press release through their publicists, Beyoncé took to her Instagram account to share some exciting news.  On February 1st, 2017, she addressed her 96.9 million and counting followers that she and husband JAY Z were expecting twins.   Using a social media analytics platform like Sysomos, you are able to find out various forms of data on what Beyoncé’s audience are talking about.

Sysomos is Insights-Driven

Sysomos is a Toronto based company with their MAP (Media Analysis Platform) being their bread and butter for gathering social media generated content.    It is a very powerful tool for measuring analytics and social engagement.

Some of the benefits that  Sysomos is a great resource of information for Digital Marketers:

  • Analytics
  • Boolean
  • Buzz Graph
  • Competitive Analysis
  • Gender
  • Geography
  • Keyword Analysis
  • Most Re-Tweeted
  • Selected Date Range
  • Sentiment
  • Share of Voice
  • Social Influence
  • Social Media Monitoring
  • Social Trends
  • Web analytics
  • Word Cloud

Sysomos is a great social media analytics tool for a variety of reasons.   A lot of businesses are using this platform to find out audience insights.  While this platform is subscription based, Sysomos is highly recommended for the variety of data it can populate.  Compiling social media data for reporting is simple to perform.  Recently my group did a sample crawl presentation on Beyoncé.  We focused on what her audience’s sentiment was, who the top influencers were talking about the pregnancy announcement and more.

Mr. Clean gets Dirty at Super Bowl 51?

Making a Big Splash at the Big Game

Procter and Gamble delivered on a great debut for Mr. Clean with their Super Bowl commercial this past Sunday.    If you’re going to spend $5 million dollars in ad money to get your product out there, why not make a memorable splash in front of a viewing audience of 111.3 million.

What makes this commercial so interesting is that they are shying away from the traditional, squeaky clean image of the navy seal inspired mascot.  Instead, they have re-introduced Mr. Clean in the digital era with a sex appeal like no other cleaning product on the market place.

Playing off the success of recent films such as Magic Mike and the 50 Shades of Grey series, we see a brilliantly created spot of what one could only imagine as simply tongue and cheek.  Leo Burnett Toronto agency was behind the story boards for this 30 second spot, where Mr. Clean comes to life as a desirable hunk for a day dreaming woman named Sarah.  We see a mini-romance unfold, playful sexual desires quenched and even Sarah’s actual real partner becomes more desirable after he finishes cleaning.

Mr. Clean Super Bowl Commercial 2017

Has Sarah met her ideal man?

Mr. Clean’s Intended Target Audience

While the Super Bowl has a large male viewing audience, this commercial takes aim at the characteristics of what a female likes in a man.   Mr. Clean in particular portrays a few of these qualities.  He’s depicted as masculine, attractive, sensual, he can dance and the big kicker here…is that he cleans.  The idea that a man is sexy when he cleans, is one of the messages you get after you view this ad.  While the target demographic looks to aim at homeowners particularly women, the ad also identifies to men as well.  They too can become desirable in their spouse’s eyes if they start using a Mr. Clean product.

Overall, it was a great strategy for Procter and Gamble to go in this direction.  It was also another great idea to release this ad online 10 days early before the actual Super Bowl game to help build the buzz.  The clip has already surpassed 10+ million views on YouTube, it will be interesting to see if these views can translate into product sales in the long run.  While there were other memorable and bigger budget ads like Wix, the Mr. Clean commercial is fun, playful and memorable.   I did a brief presentation on this ad a few days before the actual clip aired at the big game, you can check out the slides below.

Building Digital Ads The Right Way

Digital Ads are Everywhere.

Whether we are on our desktop computer, laptop or mobile smartphones, we are subjected to numerous advertisements on a daily basis.  It is in our e-mails, strategically positioned throughout our social media accounts and just about everywhere you can think of.  Offline it is still prevalent. Driving to work and you see that billboard on the right hand side? Check.  Going to the washroom and using the urinal with a smoking ad right within your eye sight? Check.  Digital ads are no different, as the billion dollar industry is embracing technology and doing their best to capture our attention spans.

But let’s look at the facts…Many of us hate the constant bombardment of advertisements that are placed on our screens.  Here are some interesting stats and figures that compliment this sentiment:

– The average click through rate of display ads across all formats and placements is 0.17%
– Ad blocking grew by 41% globally in the last 12 months
– There are now 198 million active ad block users around the world
– A study revealed that only 2.8% of participants thought that ads on website were relevant
– About 60% of clicks on mobile ads are accidental
– 54% of users don’t click banner ads because they don’t trust them
– 33% of internet users find display ads completely intolerable

Digitial Ads are Annoying?

Clearly, there are a lot of bad digital ads that waste our time.  They can simply desensitize us, that program our minds to make ads a mere afterthought.  Marketers who constantly try to get our attention often fail because…they simply alienate us.  Who here is sick of Retargeted Advertising? (Put your hand up wherever you are reading this post!).  It is no secret that we as consumers will use the internet for research and opinion.  But the fact remains that we are however, more likely to talk to someone for actual feedback on a product or service.  This traditional word of mouth marketing approach has more validity in shaping our purchase decision.

Having that said, if advertisers are going to get our attention on social platforms, let’s take into consideration what is essential in building presentable digital ads on a network such as Facebook:

What Makes a Compelling Digital Ad?

Here are some good characteristics that define a successful ad:
– Click through (Is it worth you finding more about this ad?)
– Engagement (How interested are you in the ad?)
– Conversion (Will this lead you to a purchase?)
– Stop power (Did this really grab your attention?)

A highly great site I recommend for you to test your ads:
http://admocks.adparlor.com/

Be sure to always include:
– A central image
– Brand logo
– Supporting text elements

Here a few mock ads using the clothing brand H&M that I have created for example:

News feed ad size

Right hand ad size

Right hand ad size

Mobile ad size

Mobile ad size

Resources

“The 2015 Ad Blocking Report.” PageFair. PaigeFair Limited, 30 June 2016. Web. 31 Dec. 2016. <https://pagefair.com/blog/2015/ad-blocking-report/>.

Chaffey, Dave. “Display Advertising Clickthrough Rates.” Smart Insights. Smart Insights, 26 Apr. 2016. Web. 31 Dec. 2016. <http://www.smartinsights.com/internet-advertising/internet-advertising-analytics/display-advertising-clickthrough-rates/>.

“Digital Ad Spend Worldwide 2016.” Statista. Statista, n.d. Web. 31 Dec. 2016. <https://www.statista.com/statistics/246567/global-online-advertising-revenue/>.

Doern, Bill. Visual Skills For Social Media. Seneca College. N.p., 15 Oct. 2016. Web. 31 Dec. 2016.

Frederick, Ben. “60% Of All Mobile Banner Ad Clicks Are Accidents.” 02/04/2016. MediaPost Communications, 4 Feb. 2016. Web. 31 Dec. 2016. <http://www.mediapost.com/publications/article/268266/60-of-all-mobile-banner-ad-clicks-are-accidents.html>.

Jatain, Vishveshwar. “Ad Blockers Are Perhaps the Biggest Problem That Publishers Are Facing at the Moment, Here’s an Essential Premier on What You Need to Know about Them.” AdPushup Blog. AdPushup, 09 Oct. 2016. Web. 31 Dec. 2016. <https://www.adpushup.com/blog/5-things-publishers-need-know-ad-blockers/>.

Shemenski, Jay. “Display Advertising Is Failing. What’s Next in Digital Marketing?” Marketing And Growth Hacking. Marketing And Growth Hacking, 02 Mar. 2016. Web. 31 Dec. 2016. <https://blog.markgrowth.com/disruptive-advertising-is-failing-what-s-next-for-digital-marketing-7f391a02181#.vmoy5kl7r>.

Stec, Carly. “20 Display Advertising Stats That Demonstrate Digital Advertising’s Evolution.” HubSpot Blog Homepage. HubSpot, 25 Sept. 2015. Web. 31 Dec. 2016. <https://blog.hubspot.com/marketing/horrifying-display-advertising-stats>.

“2016 Mobile Adblocking Report.” PageFair. PaigeFair Limited, 23 Nov. 2016. Web. 31 Dec. 2016. <https://pagefair.com/blog/2016/mobile-adblocking-report/>.

Live Streaming has arrived and it’s only going to get Bigger

Live Streaming is just getting started.

An emerging trend in digital media that caught waves this past year is Live Streaming.  We have seen companies like Periscope, Meerkat and Facebook Live tap into this growing phenomenon.  While this medium is still in its infancy, I believe it will be a larger player in 2017 as a popular story telling platform to watch out for.  In our current society, we want things done in real time…where we can absorb and digest visuals with minimal thinking. Live Streaming serves this purpose for the business user and personal end.

Live Streaming is a great businesses tool for a variety of reasons.  It allows consumers to see some of their favourite brands from a behind the scenes point of view.  Whether they are on location at a trade show for a product launch, companies give viewers unprecedented access, making you feel like you are part of the brand.  Using live video keeps users hooked into the product and up to date with all the latest happenings.

Live Streaming covers everything.

From a personal standpoint, we have seen just how popular Live Streaming can get.  The 2016 U.S. Presidential debate was the first of its kind to include this technology.  This past fall, Facebook Live alone garnered unprecedented 55 Million views in the war of words between Donald Trump and Hillary Clinton. Live video just isn’t about celebrating birthday parties or showing your babies’ first walking steps with your followers.  All realities of life are broadcasted. This was highlighted by Diamond Reynolds’ horrific post visual of her boyfriend Philandro Castile being shot four times by a police officer, raising the problems of racial tensions in America.

Overall, I believe we will see an increased amount of Live Streaming in 2017.  More companies will emerge through this platform and take advantages of the benefits it can offer.  It is a growing medium for companies to generate product awareness, potential video ad revenue and reach new audiences.

How to keep up with all these trends?

In terms of how I will stay relevant with constant changes in the digital sphere, I intend to stay glued to my smartphone.  Mobile has taken over desktop, and it is truly the central hub on how we connect with everyone.  Whether it’s checking the weather at breakfast, Shazaming that song on the radio, or simply connecting on multiple social media platforms, all the latest apps simplify my time when I’m on the go.  Believe it or not, I will also rely on the Facebook Trending Topics section of their site. Since I’m on there all the time, I am also getting information on what’s going on with the rest of the world.

I will also continue to stay engaged with influential blogger and established websites, who continue to keep me up to date with the latest developments in technology.  Content marketing still interests me, and reading up on the latest happenings is a major key.   In terms of Live Streaming, I definitely see the value in it and will push to become more comfortable in using this platform.  While we can take 12 pictures of ourselves and select the best one to publish, live video is one continuous shot, so all angles of you are off limits!  With that being said, check out my infograph below that I created with Canva on how to stay on top of emerging digital trends.

Best Practices on Staying Relevant with Digital Trends

Resources

DeMers, Jayson. “7 Online Marketing Trends That Will Dominate 2017.” Forbes. Forbes Magazine, 14 Nov. 2016. Web. 29 Nov. 2016. <http://www.forbes.com/sites/jaysondemers/2016/11/14/7-online-marketing-trends-that-will-dominate-2017/#5a3bf928dec8>.

Gaenzle, Anthony. “Staying on Top of Digital Trends to Stay Relevant to Students – Content Science Review.” Content Science Review. Content Science Review, 08 Nov. 2016. Web. 28 Nov. 2016. <http://review.content-science.com/2016/11/staying-on-top-of-digital-trends-to-stay-relevant-to-students/#>.

Harris, Jodi. “23 Things to Consider When Creating Video Content.” Content Marketing Institute. UBM, 11 Apr. 2016. Web. 28 Nov. 2016. <http://contentmarketinginstitute.com/2016/04/video-content-examples/>.

Hobson, Joshua. “How to Keep Up with Trends in Digital.” Statement. Cognitiv, 5 Feb. 2016. Web. 28 Nov. 2016. <https://www.statementagency.com/blog/2016/02/how-to-keep-up-with-trends-in-digital>.

“Trend Report: The Rise of Live Video Streaming.” Feedly. Feedly, 30 Apr. 2016. Web. 28 Nov. 2016. <https://blog.feedly.com/trend-report-the-rise-of-live-video-streaming/>.

Wilbert, Max. “Top 7 Live Video Streaming Trends for 2016 – DaCast.” DaCast. DaCast, 15 Sept. 2016. Web. 28 Nov. 2016. <http://www.dacast.com/blog/7-live-video-streaming-trends-2016/>.

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